On/Offcall: Meet NCQA's Dr. Vivek Garg, the Doctor In Charge of Your Quality Metrics

🚨 Dr. Vivek Garg has spent his whole career trying to answer one question: Why don’t all patients get the care they deserve in the U.S. system?

He recently stepped into the CEO role of the National Committee for Quality Assurance (NCQA), the nation’s leading organization defining what “quality” in healthcare actually means. As only the second president in the organization’s history, he opened up to Offcall co-founder Dr. Graham Walker in a timely How I Doctor interview about his big plans for the future, what he believes it will take to finally bring quality care to every American regardless of zipcode, and how he believes AI will reshape the foundation of how we measure outcomes in medicine.

Together, they break down:

👉 How a quality measure actually moves from research to national requirement
👉 Why many measures feel disconnected from the patient in front of us
👉 The structural challenges facing independent practices
👉 How “measure sprawl” creates burden instead of better care
👉 Where AI could meaningfully improve outcomes, and where it won’t
👉 How physicians can engage with (and influence) the quality process

👀 Quality metrics undoubtedly shape your daily workflow, your bonus, and your reputation, and physicians deserve a voice in where it goes next.

🎧 Listen to the full episode here

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